Cancellation & Refund Policy

Last updated: April 2026

This policy explains how to cancel your TransactionX subscription, when cancellation takes effect, what happens to your data, when refunds are available, and the additional statutory rights that apply if you subscribe as an individual consumer. It forms part of our Terms of Service.

1. How to cancel

You can cancel your TransactionX Pro subscription in either of the following ways:

From your dashboard. Sign in, open your dashboard, and click Cancel subscription. This opens a pre-filled email to our support inbox to confirm the cancellation.
By email. Email Liam.benari@wealthrecovery.co.uk from the address linked to your account, with the subject “Cancel TransactionX subscription”.

You do not have to give a reason. We may ask you to confirm the email address on the account before processing.

2. Notice period and when cancellation takes effect

There is no minimum term beyond the current monthly billing period and no separate notice period.
Cancellation takes effect at the end of the then-current monthly billing period in which you cancel.
You retain full access to TransactionX until that date. No further charge is taken after cancellation has been actioned.
We will send an email confirming the cancellation and the date your access will end, normally within one business day.

3. Refund policy

Monthly subscription fees are non-refundable except where required by law (see section 4 for the consumer cooling-off right and section 5 for billing errors).
We do not pro-rate partial months. If you cancel mid-month you keep access until the end of that paid period; we do not refund the unused portion.
Annual or multi-month plans (if any are made available in future) will state any pro-rata refund entitlement at the point of purchase.

4. Consumer cooling-off right (Consumer Contracts Regulations 2013)

If you subscribe as an individual consumer (i.e. for purposes outside any trade, business, craft or profession) and the contract is concluded at distance via the website, the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 give you a 14-day right to cancel from the day after the contract is made, without giving any reason.

If you have not used the service. Cancel within 14 days and we will refund the full subscription fee paid, within 14 days of receiving your cancellation, using the same payment method.
If you start using the service during the 14-day period. By uploading a statement, generating a report, or otherwise using the service in the 14-day period, you expressly request that performance begin immediately and acknowledge that, on completion of that performance, you lose your right to cancel under those Regulations. Where performance has begun but is not complete, we may charge a fair proportion of the fee for the service supplied up to the point you cancel.
How to exercise the right. Send a clear statement of cancellation to Liam.benari@wealthrecovery.co.uk within 14 days of subscribing. You can use the model wording in section 7 below.

Most TransactionX customers subscribe in the course of a profession (for example, solicitors, accountants and investigators) and so will not be acting as “consumers” for these purposes. If you are unsure, contact us before subscribing and we will let you know in writing.

5. Billing errors and duplicate charges

If you believe you have been charged in error, charged twice, or charged after cancellation took effect, email Liam.benari@wealthrecovery.co.uk within 60 days. We aim to investigate and respond within five business days and will refund any amount incorrectly taken to the original payment method.

6. What happens to your data on cancellation

You can export your reports at any time before access ends from the dashboard.
Bank-statement uploads, parsed transactions and generated reports are deleted in accordance with the deletion timetable in our Privacy Policy.
Account, billing and audit-log records are retained for the limited periods required for legal, tax and audit purposes (see Privacy Policy, section on retention).
Backups follow our standard 35-day rolling cycle and overwrite naturally; we do not selectively restore individual records from a backup that has aged out.

7. Model cancellation wording

You can copy the wording below if it helps:

To: Wealth Recovery Solicitors Limited / TransactionX support
I hereby give notice that I cancel my TransactionX subscription.
Account email: [your email]
Date of subscription: [date]
Date of this notice: [date]

8. Complaints

If you are unhappy with how we have handled a cancellation or refund, please follow our complaints procedure. Eligible consumers may also have rights to alternative dispute resolution and, in the case of legal services, to refer matters to the Legal Ombudsman.

9. Contact

TransactionX support: Liam.benari@wealthrecovery.co.uk
Wealth Recovery Solicitors Limited, Floor 6, 3 Hardman Street, Manchester, M3 3HF